FAQ

1. Orders & Purchases
Q: How do I place an order?
A: To place an order, browse our catalog, select the items you wish to purchase, and then click "Add to Cart". Once you have made your selections, proceed to checkout by following the on-screen instructions.

Q: Can I change or cancel my order?
A: You can change or cancel your order within 24 hours of purchase. Contact our customer service team for any modification requests.

2. Shipping
Q: What are the delivery times?
A: Delivery times vary depending on your location. Typically, deliveries take between 3-7 business days. You will receive a tracking number as soon as your order is shipped.

Q: Do you offer international shipping?
A: Yes, we ship jewelry worldwide. Additional fees may apply depending on the destination.

3. Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy. If you are not satisfied with your purchase, you may return it in its original packaging for an exchange or refund.

Q: How do I make a return?
A: To return an item, please contact our customer service team to receive instructions and a return label.

4. Products & Quality
Q: What types of materials do you use in your jewelry?
A: We use a variety of high-quality materials, including sterling silver, gold, precious and semi-precious stones, and cultured pearls.

Q: Is your jewelry hypoallergenic?
A: Yes, many of our jewelry designs are designed to be hypoallergenic. Please see product descriptions for more details.

5. Customer Service
Q: How do I contact customer service?
A: You can contact us through our online form, by email at Conact@jewelrywomanstore.com